Refund Policy

Thank you for choosing PrenKey as your premier provider of software licenses, digital OTT platform subscriptions, education subscriptions, IPTV services, RDP solutions, and various software products. We are committed to providing you with the highest quality service and products. We understand that sometimes refunds may be necessary, and we have established this policy to ensure a fair and efficient refund process.

Conditions for Requesting a Refund:

1. Subscription Services:
– For digital OTT platform subscriptions, education subscriptions, and Shared Account services, refunds can be requested within 7 days from the date of purchase.
– Refund requests for subscription services must be submitted via email to [email protected] and include the order details.
– Refunds will only be considered if the subscription has not been used or activated.
– Private Account Are not Possible to Refund once a Subscription Added 

2. Software Licenses and Products:
– Refunds for software licenses and products can be requested within 14 days from the date of purchase.
– Refund requests for software licenses and products must be submitted via email to [email protected] and include the order details.
– Refunds will only be considered if the product has not been installed, used, or damaged.

Process for Making a Refund Request:

1. Send an email to [email protected] within the applicable refund window mentioned above.
2. Include the following information in your refund request:
– Full name
– Order number
– Contact information
– Reason for the refund request

3. Our customer support team will review your request and respond within 2 business days to provide further instructions.

Timeframe for Refunds:

1. After the refund request has been approved, refunds will be processed within 7 business days.
2. The refund will be issued back to the original payment method used for the purchase.

Circumstances Under Which Refunds Will Not Be Granted:

1. Used or Activated Products: Refunds will not be granted for subscription services, software licenses, or products that have been used, activated, or installed.

2. Damaged Products: Refunds will not be granted for software licenses, subscriptions, or products that have been damaged or rendered non-functional due to user error or misuse.

3. Change of Mind: Refunds will not be granted for changes of mind or personal preferences.

Please note that this refund policy applies only to purchases made directly through our website at https://prenkey.com. For purchases made through third-party platforms or vendors, please refer to their respective refund policies.

If you have any questions or concerns regarding our refund policy, please contact us at [email protected]. We will be happy to assist you.

PrenKey’s Address:
Block C, Dhaka Uddan, Mohammadpur, Dhaka
City Name: Dhaka
Zip Code: 1207
State Name: BD
Country Name: Bangladesh